关键词: 呼叫中心, 节能减排, &ldquo, 绿色座席&rdquo

Abstract:

This paper explains the construction principles of the Epiboly Call Center in the new era,contrasts the network between the traditional call center and “Green Customer Service Representative”,and analyzes the targets of “Green Customer Service Representative” on the basis of the realistic data about the current network.

Key words: call center;energy reduction;“green customer service representative”